Legal

Terms of Service

Last updated: 18 May 2026

These Terms of Service (“Terms”) govern your access to and use of thebapp.io and The B. App platform, including any related applications, dashboards, APIs, and services (collectively, the “Service”). The Service is operated by the team behind The B. App (“The B. App”, “we”, “us”, or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a venue, club, or company, you represent that you have authority to bind that entity, and references to “you” mean that entity.

1. The Service

The B. App is an operating system for padel clubs and multi-venue operators. It unifies court scheduling, payments, memberships, coaching, events, and revenue intelligence across the Gulf Cooperation Council (GCC). Specific features, modules, and integrations available to you depend on your subscription plan, your venue’s configuration, and any written agreement between you and The B. App.

2. Eligibility & accounts

You must be at least 18 years old (or the age of majority in your jurisdiction) and able to enter into a binding contract to use the Service. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at thebapplication@gmail.com if you suspect unauthorized access. We may suspend or terminate accounts that we believe are inaccurate, fraudulent, or in violation of these Terms.

3. Subscriptions & fees

Access to the Service is offered on a subscription basis described in your order form, quote, or online sign-up flow. Unless stated otherwise:

• Subscription fees are billed in advance on the cadence stated (monthly or annually) and are non-refundable except where required by law.
• Fees exclude applicable taxes (including VAT in jurisdictions where it applies), which you are responsible for.
• We may change pricing on renewal by giving you reasonable advance notice; continued use after the change constitutes acceptance.
• Overdue amounts may accrue interest at the lower of 1.5% per month or the maximum rate permitted by law, and we may suspend access while balances remain unpaid.

4. Payments processed through the platform

If your venue uses The B. App to accept bookings, memberships, retail, or coaching payments from players or guests, those transactions are processed through third-party payment processors (such as card networks, local gateways, and wallet providers). You remain the merchant of record for those transactions and are responsible for: (a) complying with the rules of your payment processor, including PCI DSS requirements that apply to you; (b) honoring refunds, chargebacks, and consumer-protection obligations; and (c) any taxes and reporting tied to the revenue you collect. The B. App is not a party to the underlying transaction between your venue and your customer.

5. Acceptable use

You agree not to, and not to permit any user to:

• Use the Service for any unlawful, fraudulent, or harmful purpose, or in violation of any applicable law in your jurisdiction or the jurisdictions of your members.
• Upload or transmit malware, exploit code, or any content intended to disrupt or interfere with the Service.
• Attempt to reverse engineer, decompile, scrape at scale, or circumvent technical limits, rate limits, or access controls of the Service.
• Use the Service to send unsolicited communications, spam, or messages that violate anti-spam laws.
• Resell, sublicense, or commercially exploit the Service except as expressly permitted in writing.
• Misrepresent your affiliation with The B. App or impersonate any person or entity.

6. Your data & member data

You own the data you and your venue submit into the Service, including member profiles, booking history, coaching notes, and configurations (“Customer Data”). You grant The B. App a non-exclusive, worldwide license to host, process, transmit, and display Customer Data solely to provide and improve the Service, as further described in our Privacy Policy.

For data that identifies players, coaches, or guests, your venue acts as the controller and The B. App acts as a service provider/processor. You are responsible for having a lawful basis to collect that data, for providing required notices, and for honoring data-subject requests. We will assist with such requests on reasonable terms.

We may use aggregated, de-identified analytics derived from Customer Data to operate, secure, and improve the Service, build benchmark insights, and report on Service performance.

7. Intellectual property

The Service, including all software, designs, dashboards, documentation, and branding, is owned by The B. App or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription term for your internal business purposes only. All rights not expressly granted are reserved.

Feedback you provide about the Service is non-confidential, and you grant us a perpetual, royalty-free license to use it to improve our products.

8. Third-party services

The Service may interoperate with third-party services (payment gateways, WhatsApp Business, calendar providers, identity providers, analytics tools, and others). Your use of those services is governed by their own terms and privacy policies. We are not responsible for the availability, content, or practices of third-party services, and your relationship with them is solely between you and the third party.

9. Confidentiality

Each party may share non-public business or technical information with the other (“Confidential Information”). The receiving party will protect Confidential Information with the same care it uses for its own (and no less than reasonable care), use it only to perform under these Terms, and disclose it only to personnel and advisors with a need to know who are bound by similar duties of confidentiality. This obligation does not apply to information that is or becomes public without the receiving party’s fault, is independently developed, or is required to be disclosed by law.

10. Warranty disclaimer

Except as expressly stated in a written agreement signed by The B. App, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability. We do not warrant that the Service will meet your requirements, operate without errors, or be free from security incidents.

11. Limitation of liability

To the maximum extent permitted by law: (a) neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenues, lost data, or business interruption, even if advised of the possibility of such damages; and (b) each party’s aggregate liability arising out of or relating to these Terms or the Service will not exceed the total fees paid by you to The B. App for the Service during the twelve (12) months immediately preceding the event giving rise to the liability. These limits do not apply to a party’s indemnification obligations or to liability that cannot be excluded under applicable law.

12. Indemnification

You will defend, indemnify, and hold harmless The B. App and its officers, employees, and agents from and against any third-party claim, demand, loss, or expense (including reasonable legal fees) arising out of: (a) Customer Data you submit to the Service; (b) your use of the Service in breach of these Terms or applicable law; or (c) your interactions with your members, guests, or payment processors. The B. App will defend, indemnify, and hold harmless you against any third-party claim alleging that the Service, used as authorized under these Terms, infringes the intellectual property rights of a third party, subject to standard exclusions (modification, combination, or use beyond the scope of the license).

13. Term & termination

These Terms remain in effect while you have an active subscription. Either party may terminate for material breach if the breach is not cured within thirty (30) days of written notice. We may suspend the Service immediately if your use poses a security risk, may subject us to liability, or violates Section 5 (Acceptable use). On termination: (a) your right to access the Service ends; (b) we will make Customer Data available for export for a reasonable period (typically 30 days) and then delete it on the schedule described in our Privacy Policy; and (c) provisions that by their nature should survive (including fees due, intellectual property, confidentiality, disclaimers, limitations of liability, and indemnification) will survive termination.

14. Governing law & disputes

Unless your order form or signed agreement specifies otherwise, these Terms are governed by the laws of the United Arab Emirates, without regard to its conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts of the Dubai International Financial Centre (DIFC) for any dispute arising out of or relating to these Terms or the Service. Nothing in this section prevents either party from seeking injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

15. Changes to these Terms

We may update these Terms from time to time to reflect changes to the Service, our practices, or applicable law. When we do, we will update the “Last updated” date at the top of this page and, for material changes, provide a more prominent notice (such as email or in-product banner). Your continued use of the Service after the changes take effect constitutes acceptance.

16. Contact us

If you have questions about these Terms or need to give notice under them, contact:

• Email: thebapplication@gmail.com
• Web: thebapp.io/#contact